Returns and Refunds Policy

Return conditions

You can return items within 14 days from the date you receive the package.

Customer satisfaction is important to us, but please be aware that we are a small independent business that deals in used and one-of-a-kind vintage products, so items may have imperfections and signs of wear.

Furthermore, the size indicated on the label does not always correspond to the actual fit of the garment.

For these reasons we are committed to providing the customer with all the information necessary for an informed purchase, including photos and detailed measurements for each item.

Please check each description carefully before purchasing.

By sending each purchase order the user declares to be aware of purchasing used products.

Therefore, we consider defects covered by the warranty only those other than normal wear and tear of the product, not resulting from its normal use over time.

We do our best to market products in good condition and we are responsible for the non-conformity of the products offered on the site.

Consequently, if the purchased item does not conform to the description and/or has serious defects not highlighted in the photos due to an error on our part, the buyer can request a return within 14 days of receiving the order by contacting us at the email address research.avantgarde@gmail.com .

Items must be returned in the same condition as received.

Return procedure

To start the return procedure, simply send a request to the email address research.avantgarde@gmail.com, including the order number and a brief description of the reason for the return.

Once the return request has been approved, the buyer will have 14 days to return the purchased goods.

The shipping costs for returning the goods are the responsibility of the customer, who is fully responsible until we have confirmed receipt.

We will not be liable in any way for any damage, theft or loss for uninsured returned shipments.

If the goods have suffered damage during transport, we will promptly notify the customer, to allow him to file a complaint against the courier chosen by him and obtain reimbursement of the value of the goods (if insured).

Once we have received the goods and verified that they are free of damage, we will refund the amount paid.

This refund will take place as quickly as possible and with the same payment method used by them at the time of purchase:

Please note that there will be a 10% fee to cover the cost of restocking items and payment processing fees.